Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Tuesday, May 2, 2017

Embroidery Digitizing - Customers - Changing Their Minds (Like changing their underwear)

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We’ve all been there: Customer calls multiple times, either changing their order, adding to it or just altering the design or placement....
Saturday, April 1, 2017

Embroidery Digitizing - Hats - New Placements, Old Problems

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Hats are a very popular item to embroider but a stinker on the production: Not all designs are created equal when the customer decide...
Sunday, January 10, 2016

New Year’s Business Resolution

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Warning: Somewhat of a rant coming down the pike)     Sometimes, in the course of doing business, you have those days (or custome...
Monday, June 3, 2013

Embroidery Digitizing - The Learning Curve

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Think back.   You’re at the embroidery show or in the sales office looking at purchasing your first embroidery machine and software.   Y...
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Monday, January 7, 2013

Embroidery Digitizing: Right Way VS Customers Way

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We all know there’s a right way and a wrong way to do things, however relative that may be, but what happens when a customer brings in a pre...
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Monday, February 16, 2009

Embroidery - Treading, Sinking or Swimming

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The current economic state of our world makes our industry a scary place to try and make a living right now. We, of course, don’t work in a...
Sunday, February 3, 2008

Embroidery Digitizing - Charge! - Part I

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It's been a "debate" now for a couple of years; Charging for digitizing by the stitch or charging by time and complexity. AND...
Sunday, February 4, 2007

Customer service in the embroidery industry, PT 2

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So...have you noticed? The lack of customer service at the "front counter" in today's business is appalling. A recent conversa...
Saturday, February 3, 2007

Customer service in the embroidery industry, PT 1

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So, what do you think? Is the customer always right? Anyone who's ever had to "eat" an order of shirts may disagree with this ...
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