Embroidery Digitizing: Right Way VS Customers Way

We all know there’s a right way and a wrong way to do things, however relative that may be, but what happens when a customer brings in a previously embroidered garment which frankly, was clearly digitized incorrectly?


This is fairly common and frequently the customer doesn’t realize and is unaware of how much better their logo could be. I’m speaking about aesthetics here since the customer is only seeing the final design, however, if the design is poor, the production quality will undoubtedly be bad also.

But, what if the customer loves the logo on the garment and wants it duplicated? What if they think it’s the “cat’s pajamas” and they just don’t have access to the stitch file?

Now is the time to discuss with the customer what they want, what you see and their expectations for the job. Find out what they like and don’t like about the original design so you can determine whether you’ll be able to make improvements they will love. Communicate with them about how you would do the design, pointing out things you might change if they seem open to them. Never criticize the original design out-right or the person who did the digitizing; it just makes you seem petty and unprofessional. I don’t comment to the quality unless they ask, point blank…then I’m honest but tactful, speaking more to how I can make it better and cleaner.

I try to avoid duplicating cruddy embroidery at all costs, but, if after all this, the customer is adamant that the design look exactly like the original, then you’re obligated to recreate the design exactly. Believe me, it’s a shot to the heart but it’s what the customer wants. Visually, you should strive to make the logo look the same, using the same stitch types and angles, but there are always improvements you can make to the way it paths and sews at the machine that will help in production.

The bottom line is, you’ve made your customer happy and next time, you won’t be duplicating someone else’s design, you’ll be digitizing their latest original!

************** Donna Lehmann ownes NeedleUp Digitizing LLC and has been commercially digitizing for 21 years. Donna also writes, teaches and consults about the industry and can be reached at NeedleUp 303-287-6633.

The Design Part of Embroidery Designs

Often, I get company logos that very clearly weren’t originally intended for embroidery, to digitize. When a company designs their logo, they rarely think the design through for all the mediums it will be used with and focus completely on what the design looks like in print. This is detrimental later, once all their letterhead and signage is finished and they begin to think about doing shirts for employees and promotional give-aways. Then, they have an issue with consistency between all their different marketing efforts and their chosen logo.

Here are a few things to keep in mind when designing your company logo with regard to embroidery:

If you choose a design with too small or too much lettering, it will be difficult, if not impossible, to sew in thread. You may have to resort to screenprinting since the size of the text can be printed smaller rather than sewn. Of course, screenprinting doesn’t look nearly as nice ;)

Don’t use cool gradient color effects or multiple borders around anything unless you plan to make the embroidery very large. Gradients only work in larger areas of fill and with colors that will blend smoothly like several shades of the same color. For instance, there is no natural color blend from purple to green so this isn’t a good idea. Two and three (or more) borders/shadows around letters look great in print but cause embroidery problems; everything from too thin to sew and distorted letters to registration problems and most likely you’ll have to drop all but one. If the letters are minimum size, the border won’t work at all.

Remember, when designing your logo, simple is better. Choose cleaner text that is readable at a distance of about 3 feet. A normal sized embroidery logo for left chest is about 2.5” to 4” wide. Leave the phone numbers for your business card; no one is going to rush up with a notepad to scribble down the number from your shirts. Have the graphic artist set up your design on light and dark backgrounds so you can see what it looks like against different colors and be sure to tell him/her that your design will be used for embroidery also. If you stick to design elements that translate well to embroidery, you’ll be proud to wear your logo on all your garments.

NeedleUp has the experience to consult with you on the embroidery side and digitize your design, translating it to embroidery while keeping the integrity of your logo within your marketing vision. Visit our website: http://www.needleup.com  or call us at 303-287-6633 for impressive results!

Embroidery Digitizing - "Fixing" Designs

With the economy still “tender” and the industry trying to regroup this year, I’ve been getting more of what I call “fixer” designs. Stitch designs that came from somewhere else that have a production problem of some sort, and the customer wants me to fix the design so it’s usable because they don’t want to have the design redone. That’s when I get the call and they say “I can’t show this to my customer!”. Of course, they don’t have the wireframe master copy of the logo; only the stitch file and usually about half of the design has to be re-digitized anyway.

Then there are the customers that only send me the “more complicated stuff” that their cheap digitizer can’t seem to get right or know how to do at all. Sometimes they’ll have a very important client or account that they cannot afford to lose due to a low quality design job. They save money on the easy stuff with the cheap digitizer but when it’s more detailed or too difficult for them, or more important to get it right and fast, they come to me.

Now, don’t get me wrong, I don’t mind the business, but I always wonder if the customer really feels it was worth it to go through the whole process twice, only to end up paying just as much or more; plus doubling their turn time. Had they used a reputable digitizer the first time they would have been able to meet their deadline and cross the finish line with a quality design.

I know you want to be your customer’s hero, their embroidery guru. I can’t stress enough the importance of building a rapport with a professional digitizer…personally… not ordering a design from a faceless company on a website.

Besides the inconsistency problem of never having the same person work on your designs, you can’t speak to the person directly for instructions, or changes to the design. If there’s a problem or need to call, you’ll likely get a message taker who’ll tell somebody to tell somebody. In the case of overseas companies, you can’t even do this because it is night-time there during your business day and they speak little, if any, English.

Spend a bit of time searching out a digitizer that’s a good fit with you and your business. Once you start a relationship with that person, I promise you, there will be many little benefits along the way you never got from the others. A little loyalty goes a long way also. Let them know where you’re coming from and work with them to create great embroidery for your clients. After all, quality is what brings your customers back to you!

Embroidery - Digitizing for Specialty Items

Late in the year is always the time for working on specialty items what with the holidays coming and fall in the air. For football season we have stadium blankets and heavier coats, school items such as backpacks and special uniforms and everything Christmas including stockings, home items and gifts.

When digitizing or embroidering these items, remember to take the time to review what you'd need to do the job, in your head. High pile items such as fleece and fur need more underlay and special toppings to get the job done and look polished. Have plenty of the correct backings on hand. You may need to digitize several versions of the same logo for optimal sewing on different fabrics.

When embroidering school team items, make sure the school has approved the design and thread colors beforehand so there's no issue later. Kids love having their names on items but be sure to mention to your customer that maybe their initials are a better choice for safety reasons.

Home design items are a big player in the holiday season. Gifts of embroidered towels or kitchen items are a one of a kind gift that show your thoughtfulness. Unique designs and placements are all the rage and you are only limited by your imagination! Monograms can add a touch of elegance to linens and bath items and make perfect gifts.

What specialty item services do you offer in your shop?

Embroidery - Marketing your Talents

You know you need to market your embroidery business but you're just not sure what to do....exactly. Sure, you wear clothing with your logo out into the world and you carry your business cards with you at all times. You may have even sent out fliers in the hope of securing a few new customers but it's a slow-go and nothing is guaranteed, right?

Well, it is said that the best advertising is word of mouth so why not inspire your current customers to speak...about you and your business! Offer them a benefit to talking about your talents and reward them when you acquire a new customer through an established one. Word of mouth works better because it appears to be an unsolicited, let-me-give-you-a-hot-tip sort of thing. Everyone wants to know the inside scoop and feel like they are "in the loop". Talk to 5 of your best customers and ask them for what you want. Ask them to tell every business contact they know about you and give them some of your cards to pass out.

Of course, you still want to pass out your cards like Halloween candy yourself. If there is a retail business board where you can leave your cards, do it. Always post them in places where you have the highest content of people interested in your services and they will do the most good! Search out new niches to go after. You never know, the next customer you may be embroidering for just might be the person next to you on the bus, in line after you at the store, or the owner of that cute little fashion clothing store around the corner that you like.

SO, tell us what you do to market your embroidery business and what works the best for you!

Auto-digitizing....Not what it's cracked up to be

You've heard the hype. There are lots of auto-digitizing programs out there....some are integrated as part of the higher end embroidery softwares on the market. Some are connected and work through graphics programs like Corel. None are everything they claim to be.

I guess they have their place in some niches of the embroidery market but let me tell you, in the competitive world of commercial corporate digitizing, they simply don't do the job if you want to play in the "big ball park".

First, in order to even understand and run the software you have to have a decent and basic knowledge of digitizing so that you can make selections to tell the software what to do. If you don't know what the software is asking you, you cannot even set the parameters for it to complete a design. Beyond that the software can only create design files from very crisp vector art with definition and specific areas of color. In today's market, most designs have complicated gradient blends, fades and multiple areas that come together in a way that only a human can digitize using a creative mix of artistic ability and technical knowledge. The software can't think or reason and certainly isn't artistic. They cannot determine a 3D effect of one element passing behind another but over the next, such as a Celtic knot for one example.

Auto-digitizing softwares are only good for very simple designs of basic elements that are 2 dimensional, with no color blends or crossovers, with few outlining capabilities and no text. That leaves out most, if not all, corporate logos.

That leaves us with the text question. If you're expecting to have it digitize the text, forget it. You could use keyboard fonts but half the time, corporate logos have their own text style that needs to be digitized by hand. Most of the time, even if the text is a basic style, a digitizer can make the text sew better digitizing by hand than using keyboard fonts. And true type font converters are pretty bad also....they cannot do the professional job of a good digitizer.

So, if you're thinking of venturing into the digitizing aspect of our industry, understand there are no shortcuts to professional digitizing. There is a large learning curve and the only way to get there is one step at a time, really learn the business, time under your belt and realize it's a full time job all by itself. If you own an embroidery business, and you run the business hands on every day then the digitizing is best left to a commercial digitizer you trust that works well with you and understands production. Build a business relationship with this person, get to know them and they, you. Your time is best utilized running your embroidery business and bringing in the profits.