So, what do you think? Is the customer always right?
Anyone who's ever had to "eat" an order of shirts may disagree with this old maxim. It depends on the situation, of course, but the best way to avoid problems and miscommunications is to write everything out as an order that the customer has to sign, approving the elements of the order; color, size, application, etc. It may take a few more minutes or you may say, "I know these people very well, it'll be fine." but there will come a time you will thank yourself for it. It's not only a more professional way to conduct your business but it's a great way to cover yourself to avoid any disagreements.
What type of procedures have you implemented in your business that helps keep everyone on the same page? (either at the front counter or back in the shop)
1 comment:
The customer is always right when you don't do your job correctly and that means signing off on everything...even an order for a close friend. - Heidi
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